Refund & Cancellation Policy

Nature of services & market risks

• All materials provided by the Company—including but not limited to model portfolios, stock recommendations, research reports, market analytics, screeners, and digital deliverables—are strictly information-based advisory services.
• No Profit Guarantees: We do not offer or imply any assured returns, guaranteed profits, or protection against loss.
• Client Discretion: All investment and trading choices are executed entirely at the client's independent discretion and risk.
• No Market-Linked Claims: No claims for refunds, compensation, or damages shall be entertained based on market movement, portfolio performance, trade outcomes, or losses incurred from the provided research.

Refund eligibility

A. Digital Access & Activated Subscriptions (Non-Refundable)

• Once research recommendations, model portfolios, or proprietary reports have been accessed, delivered via the platform (or linked apps), or the subscription period has officially begun, the services are deemed utilized.
• Dissatisfaction with the style, frequency, or perceived quality of research does not entitle a client to a refund or compensation.

B. Pre-Activation Cancellations (Eligible for Refund)

• If a client requests cancellation before the research services are activated and prior to accessing any premium research report, model portfolio, or automated communication, a refund may be granted.
• Such requests will be processed after verifying transaction logs and deducting applicable administrative expenses, payment gateway charges, and non-refundable statutory taxes.

C. Duplicate or Technical Erroneous Payments

• In the event of a double deduction or inadvertent duplicate charge for the same product, the excess amount will be refunded upon prompt verification.
• Clients must raise such errors to our official grievance channel within 7 business days of the transaction, providing valid transaction hashes or proof of payment.

D. Premature Termination & Pro-Rata Refunds

• In strict compliance with statutory consumer and investor safety guidelines, a proportionate pro-rata refund for the unexpired portion of a subscription will only be executed under the following scenarios:
• I. Voluntarily or Regulatory Suspended License — If the Company voluntarily surrenders its research license or if the registration certificate is suspended or cancelled by SEBI, we will proactively suspend research services. In such an event, a pro-rata refund will be calculated and disbursed for the unexpired billing period, calculated from the effective date of the suspension/cancellation.
• II. Premature Termination by Client — Should a client wish to prematurely terminate their research service agreement under agreed terms, they must provide a minimum of 15 (fifteen) calendar days' written notice to our official grievance email. Upon successful processing of the notice period, a pro-rata refund for the remaining unused days of the subscription period will be credited, minus any un-defrayable overhead or gateway fees.
• III. No Breakage Penalties — In accordance with investor protection guidelines, the Company shall not impose any breakage fee or financial penalty merely for the premature termination of a research subscription by the client.

Processing and disbursement

• All eligible refund claims must be initiated by contacting our dedicated support desk at support@altcase.com.
• Once reviewed, vetted, and approved by our internal compliance team, approved refunds will be credited back exclusively to the original payment source (bank account, card, or wallet) used during onboarding.
• Approved refunds are typically processed and settled within 7 to 10 working days from the date of formal approval notification.
• Subscriptions are strictly non-transferable and cannot be assigned to another individual or legal entity.

Last Updated: September 2026 · Alt-Alpha Broking Private Limited · Registered Office: 4th floor, Innov8 Subhash Nagar Road, Navpada, Netaji Subhash Nagar, Vile Parle (East), Mumbai, Maharashtra, India, 400057 · +91 9167315915 · https://strike.altcase.com